Child Safety Standards

Effective Date: February 27, 2026
Last Updated: February 27, 2026

1. Our Commitment to Child Safety

Qaswa Connect ("we," "us," "our," or "Company"), developed by Eterna Labs LLC, is deeply committed to the safety and protection of children. We maintain a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) in any form, including child sexual abuse material (CSAM). This document outlines our standards, practices, and procedures for preventing, detecting, and responding to child safety concerns on our platform.

2. Age Requirements and Restrictions

Qaswa Connect is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 years of age in compliance with the Children's Online Privacy Protection Act (COPPA).

• Users must be at least 13 years old to create an account

• Users under 18 are considered minors and are subject to additional protections

• If we discover that a user is under 13, we will immediately terminate their account and delete all associated data

• Donation features require users to be at least 18 years old or have parental/guardian consent

3. Prohibited Content and Conduct

The following content and behavior are strictly prohibited on Qaswa Connect and will result in immediate account termination and reporting to relevant authorities:

• Any child sexual abuse material (CSAM), including images, videos, text, or illustrations

• Content that sexualizes, exploits, or endangers minors in any way

• Grooming behavior or any attempt to establish inappropriate contact with minors

• Solicitation of personal information from minors for inappropriate purposes

• Content that promotes, glorifies, or facilitates child abuse or exploitation

• Sharing or requesting sexually explicit content involving minors

• Any content depicting violence, abuse, or neglect of children

• Attempts to circumvent our child safety measures

4. Prevention Measures

4.1 Content Moderation

We employ multiple layers of content moderation to prevent CSAE on our platform:

• All user-generated content (posts, comments, images, videos) is subject to community guidelines enforcement

• Masjid administrators serve as local moderators with the ability to review, remove, and report content within their communities

• Super administrators have global oversight capabilities to monitor and moderate content across all communities

• Automated file validation and content scanning are applied to all uploaded media

4.2 User Safety Features

• Users can block other users to prevent unwanted interactions

• Users can report content, comments, and other users directly within the app

• Chat functionality is moderated and community-based, not private direct messaging between individuals

• Reports are reviewed by masjid administrators and super administrators

4.3 Account Verification

Masjid administrators undergo a verification process before being granted elevated privileges, which includes identity verification and documentation review.

5. Detection and Reporting

5.1 In-App Reporting

Users can report child safety concerns through multiple channels:

• Report button available on all user-generated content (posts, comments, profiles)

• Direct email to our safety team at safety@qaswaconnect.com

• Reports can be submitted with specific categories including "Child Safety" concerns

5.2 Response Protocol

Upon receiving a report related to child safety, we follow this protocol:

• Immediate review of reported content by our moderation team

• Removal of violating content within 24 hours of report receipt

• Immediate suspension of the offending user's account pending investigation

• Permanent ban of confirmed violators with no option for reinstatement

• Preservation of evidence for law enforcement purposes

5.3 Law Enforcement Reporting

We are committed to cooperating fully with law enforcement agencies. In accordance with applicable laws:

• We report all identified CSAM to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline

• We cooperate with local, state, federal, and international law enforcement agencies investigating CSAE

• We preserve account data and evidence as required by law for law enforcement investigations

• We comply with valid legal processes including subpoenas, court orders, and search warrants

6. Enforcement Actions

Violations of our child safety standards result in escalating enforcement actions:

• Immediate Content Removal: All content that violates child safety standards is removed immediately upon detection or verified report

• Account Suspension: Accounts suspected of child safety violations are immediately suspended pending investigation

• Permanent Ban: Confirmed violators are permanently banned from the platform with no appeal option

• Law Enforcement Referral: All confirmed cases of CSAM or CSAE are reported to NCMEC and relevant law enforcement authorities

• Community Notification: Masjid administrators are notified of safety actions taken within their communities as appropriate

7. Data Handling for Child Safety

When processing child safety reports and incidents:

• We retain reported content and associated metadata solely for investigation and law enforcement cooperation purposes

• Evidence is stored securely with restricted access limited to authorized safety personnel

• Data retention follows legal requirements and is purged when no longer needed for investigations

• We do not use child safety report data for any commercial purposes

8. Training and Accountability

We maintain ongoing commitment to child safety through:

• Regular review and updates of our child safety policies and procedures

• Clear guidelines for masjid administrators on identifying and reporting child safety concerns

• A designated point of contact for child safety matters

• Compliance with evolving legal requirements and industry best practices

9. Contact Information

If you have any child safety concerns, wish to report CSAM, or have questions about our child safety standards, please contact us immediately:

Child Safety Team: safety@qaswaconnect.com
General Contact: Support@qaswaconnect.com
Company: Eterna Labs LLC

For immediate dangers, please contact your local law enforcement and the National Center for Missing & Exploited Children (NCMEC) CyberTipline at 1-800-843-5678 or www.cybertipline.org.

10. Updates to This Policy

We reserve the right to update these Child Safety Standards at any time. Changes will be effective immediately upon posting. We encourage users to review this page periodically for any updates. Continued use of the App after changes constitutes acceptance of the updated standards.

© 2026 Eterna Labs LLC. All rights reserved.